At Digitecheps, we stand entirely behind the quality of our digital software keys. If you experience an issue, we are here to help.
1. Invalid or Defective Keys
If the license key you received is invalid, has already been used, or fails to activate your software, please contact our support team immediately. We will first attempt to assist you with activation. If the key is determined to be defective, we will issue a free replacement key.
If we are unable to provide a working replacement key, we will issue a full refund to your original payment method.
2. Non-Refundable Situations
Because we sell digital goods that cannot be physically returned, we do not issue refunds for the following situations:
- You purchased the wrong version of the software (e.g., bought a Windows 10 key but meant to buy Windows 11).
- Your computer hardware does not meet the minimum system requirements for the software.
- You changed your mind after the key has been delivered and viewed.
3. How to Request a Refund
To request a refund or replacement, please contact us via WhatsApp or email at support@digitecheps.com within 30 days of your purchase. Please include your order details and screenshots of any error messages you are receiving during activation.